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Terms Of Use

By using our Site you have agreed to the terms and conditions listed below.

Please note that shipping charges are applied per address. Packages are shipped nationwide via UPS, USPS or FedEx. Shipping and handling charges are based on the total weight of the products ordered and packaging used. For orders shipping to Hawaii, Alaska, Canada, APO, FPO, or international addresses, contact us for charges at 518.828.2717.

During certain times of the year, it will be necessary to ship our chocolates in insulated containers with frozen, reusable gel packs via next day express services. This will help to ensure that your items arrive in the best condition possible. At times when the temperatures are extreme, we may at our discretion, delay shipment until cooler temperatures are present. Extra costs for shipping and packaging will apply. During hot weather we do our best to protect our chocolates from melting. Unfortunately, WE CANNOT BE RESPONSIBLE for melted chocolates, as melting sometimes happens due to shipping delays or when packages are left in the sun and unprotected at time of delivery in hot weather. We recommend that your order be sent to the recipient's workplace or to an address where someone will be present to accept the delivery. NO REFUND OR RESHIPPING OF AN ORDER WILL BE OFFERED IN THE CASE OF MELTING.

Customer guarantee:
We offer a 100% Satisfaction Guarantee. If you are unsatisfied with our products for any reason, please call (518) 828.2717
Return policy:
Vasilow's guarantees the quality of all our products.

If you have any issues with the accuracy of your order or the quality of our product, please return the unused portion with an explanation of the problem and a method by which you can be contacted.

Merchandise can be returned to:
Vasilow's Confectionery, Inc.
741 Columbia Street
Hudson, NY 12534

If you have any questions regarding your order,
please feel free to contact us at:
(518) 828.2717
Payment options:
We accept Visa, Mastercard, and Discover for telephone and online orders.

Customer Service
Our phones are answered by specially trained representatives. To inquire about an order, or for any questions please call 518.828.2717. (Monday - Friday, 9 am to 5 pm EST). You may also email info@vasilows.com.

Not sure what the recipient of your generosity prefers? Ask us to send them a gift certificate, available in any denomination.

All of our items are available gift packaged with your personal greeting for no additional charge. Our presentation is only surpassed by the quality of our product! ASK AND YOU SHALL RECEIVE Have a preference for all soft centers? All milk or all dark chocolate? We'll be happy to pack an assortment to suit individual tastes. Just let us know when placing your order.

Call ahead and give us your details; we'll bill you when we ship. Don't take the chance you'll forget a special day. Hanukah, Christmas, Valentine's Day, Easter, Mother's Day, Father's Day, Administrative Professionals Day, Birthdays... we'll remember them for you

Use of Site Material
We don't mind if individuals want to make a single copy of a document or part of a document published by us on this Site for personal use, provided that our copyright notice is prominently displayed on your copy. HOWEVER, We do mind if you are downloading documents, parts of documents, logos, and other materials from our Site for your own commercial purposes without our prior written consent.

Ownership of Intellectual Property
Vasilows Confectionery, Inc. owns the copyright to all material from this site. Notwithstanding any other term or condition in this agreement, Vasilows Confectionery, Inc. retains ownership to the copyright in this site and all material from this site. Vasilows Confectionery, Inc. owns the trademarks, service marks, and trade dress ("Trademarks") displayed on this site. Nothing on this site should be construed as a license to use the Trademarks. Your use of the Trademarks displayed on this site is strictly prohibited. Microsoft and the Passport Logo are either registered trademarks or trademarks of the Microsoft Corporation in the United States and/or other countries and are used under license from Microsoft.

Idea Submissions
Our policy is to not accept unsolicited ideas about new marketing, advertising, product, and/or packaging concepts and/or improvements. We employ a top flight staff and consultants who may be working on the same or similar ideas you have thought up. This policy is to avoid confusion about our ownership of new concepts. If you do send us a message about a proposed new idea, your message will be treated as non-proprietary and non-confidential and becomes our property and may or may not be used by us for any purpose.

Disclaimer of Warranty
While we work very hard to provide you with the most current and accurate information on our Site, we do not warrant that everything you see on this Site is error free or complete. Neither we nor any of our consultants for this Site will be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this Web Site. Without limiting the foregoing, everything on this Site is provided to you "AS IS," WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so this statement may not apply to you. Except as indicated otherwise, all of the material in our Site is made available in order to provide you with information about our company, products, marketing and business operations. We make no representations that the materials contained on this Site are accurate or appropriate for users in locations outside of the United States. Some software on this Site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported to a) any country to which the US has placed an embargo; b) anyone on the US Treasury Department's Specially Designated Nationals list, or the US Commerce Department's Table of Denial Orders. If you download any software, you represent and warrant that you are not located in, or under the control of a national or any such country on any of the above named restricted lists.

Vasilows Confectionery, Inc. has not reviewed any or all of the sites linked to this site and is not responsible for any links to this site. Your linking to any sites from this site is at your own risk. By linking to a site or permitting a link to this site, Vasilows Confectionery, Inc. does not endorse the site operator or the content of the linked site.

United States Only
Unless otherwise specified, this site and material provided on this site are solely for promoting products, programs, and business operations within the United States. Software and other materials from this site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported to a) any country to which the United States has embargoed goods or services, b) anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. Vasilows Confectionery, Inc. prohibits your downloading or exporting of software or other material from this site in violation of U.S. Export Laws and the laws of your resident country. By downloading software or other material from this site, you represent and warrant that you are able to do so in full compliance with the laws of the United States and your resident country.

Choice of Law
If any disputes arise between us regarding your use of this web site, such disputes shall be resolved according to the laws of the State of New York, and the federal and state courts of New York shall have exclusive jurisdiction over all claims.

Served Provisions and Entire Agreement
If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions. This is the entire agreement between the parties relating to the subject matter. Vasilows Confectionery, Inc. may modify these terms and conditions at any time and without notice.

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